Terms of sale

1. General Information
This website “Dalmatia Yacht Supply” operates under PLAN B, a trade business, headquartered at Bračka 34, 23210 Biograd na Moru, OIB: 35498295707. By using this website and making a purchase, you accept the terms of sale outlined below.

2. Contract Formation Process
A purchase contract between the seller and the buyer is concluded when the buyer completes an order on the website. The process includes the following steps:

  • Browsing available products and adding them to the cart
  • Entering personal information and shipping address
  • Selecting a payment method
  • Reviewing and confirming the order
  • Receiving an order confirmation via email

The buyer must ensure accurate data entry to avoid delivery issues.

3. Payment Methods and Conditions
Payment for products is possible via:

  • Credit and debit cards (via CorvusPay integration)

All payment data is processed through the secure CorvusPay system.

4. Delivery Method and Timeframe
Products are delivered via a courier service within 24 hours of order placement and payment processing, depending on the buyer’s location. In case of delays, the buyer will be notified in a timely manner.

5. Shipping Costs
Shipping is free of charge.

6. Contractual Terms and General Business Conditions
All buyers must read and accept the terms of sale before placing an order. The contract is considered concluded upon order confirmation.

7. Export Restrictions and Customs Regulations
The buyer is responsible for any additional costs that may arise due to customs regulations and import restrictions in specific countries.

8. Codes of Conduct
The seller operates in compliance with relevant e-commerce and consumer protection laws and regulations.

9. Product Quality and Compliance
PLAN B guarantees the quality and compliance of all products, including food supplies, groceries, and household essentials. If the buyer receives a defective or damaged product, they can contact customer support for a replacement or refund.

10. Buyer’s Right to Withdraw from the Contract
The buyer has the right to unilaterally withdraw from the contract within 14 days from the date of product receipt, except in cases where the Consumer Protection Act excludes this right. In case of returns, the product must be unused and in its original packaging. The buyer bears the return costs.

11. Technical Means for Error Recognition and Correction
The buyer has the ability to review and edit entered data before confirming the order. If an error is noticed after confirmation, the buyer should immediately contact customer support.

12. Storage of Contractual Terms
The terms of sale are available on the website, and buyers are allowed to download and store them for future reference.

Contact:
E-mail: sales@dalmatiayachtsupply.com
Phone: +385 95 895 3867